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What does the warranty cover?
The warranty covers repairing or replacing the parts that are defective. You shouldn’t expect to get a whole new bike.
It covers Rocky Mountain branded frames, parts, hardware, carbon rims, electronics including the PowerPlay system and a battery on ebikes, and drive wear items like the bearings. It doesn’t cover parts and components from other manufacturers like SRAM or Shimano.
See more details in the table below.
What isn’t covered
Replacement components or frames might not be color matched to your existing bike.
- Normal wear and tear. Things like tires, tubes, brakes, gear cables, brake pads, bearings, etc. Are considered where items and you are expected to maintain them and replace them as needed.
- Non-Rocky Mountain branded products. That includes things like a SRAM transmission, since it’s made by SRAM, not Rocky Mountain. You’ll need to contact the component or parts manufacturer, such as Shimano, for details on their warranty.
- Damage from extreme riding like trials-style courses, ride ramps, on concrete stairs, and stunt riding. It can be hard to prove that you don’t do stuff like this so Rocky Mountain might determine based on the condition your bike is in whether the damage is caused by extreme riding or a faulty part.
- Damage caused by accident, misuse, or abuse. If your bike is super beat up, Rocky Mountain can consider it to be a sign that you’ve been abusing or misusing your bike, which would mean damage isn’t covered by warranty.
- If your bike was incorrectly assembled or if you’ve modified it in a way that damages the surface. Rocky Mountain lists these activities as not being covered by warranty: “sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, repainting, or chrome plating.”
- Labor for replacing the parts
- Most paint damage, whether it’s from UV light, rock chips, dirt, or from you scratching the frame while installing or removing protective films or stickers.
How to get warranty coverage on a used Rocky Mountain bike
To get a warranty on a used Rocky Mountain bike that you buy, you’ll need to work with the original owner to transfer the warranty over. If you’re thinking about buying a Rocky Mountain bike used from someone, it’s super important to make sure they will do this for you.
Requirements
- The bike must be a 2021 model year or newer
- The original owner must have either already registered the bike with Rocky Mountain for warranty, or must be willing to do so and have a copy of the original invoice/receipt from when they bought the bike
- The bike must have been originally purchased from an authorized Rocky Mountain dealer.
Detailed steps
- When you’re buying any used bike, you should check for the serial number on a registry of stolen bikes to make sure it’s not stolen. Check that off at bikeindex.org.
- Confirm that the bike is model year 2021 or newer. If it’s unclear, ask the seller to see a copy of the original receipt or invoice, which should list the model year.
- Check if the bike seller has already registered the bike for warranty online. If they don’t register it before selling it to you, you probably won’t be able to get warranty coverage.
- If the seller hasn’t already registered the bike for warranty, ask them to register it and send you confirmation that it has been successfully registered.
- If you aren’t able to get this information from the seller, you could try contact Rocky Mountain with the serial number and ask if the bike has been registered and the warranty can be transferred. Let us know how that goes since we don’t know for sure if they will respond to a request like that.
- Buy the bike!
- After you receive the bike, register your bike with Rocky Mountain online. You’ll need to take a picture of the bike to register it.
Visit the Rocky Mountain site here to transfer the warranty: https://bikes.com/pages/bike-registration
Can I get coverage for a commercially used Rocky Mountain bike?
Yes, private owners can get warranty coverage for Rocky Mountain bikes that have previously been used commercially. Examples of commercial use include bike part rentals or as part of a courier fleet. As the owner of a Rocky Mountain bike that was previously in commercial use, hang on to your receipt tightly. The original sales receipt, bicycle registration confirmation, or other proof of purchase is required for all claims.
For these bikes, hardware, bearings, pivots, and bushings are excluded from the warranty policy.
Rocky Mountain crash replacement program
In the mountain biking world, a crash replacement program means that the manufacturer will sell their owners of their bikes a replacement part, typically for much lower than the retail price, if it was broken in a crash while biking and it’s not covered by warranty. These can be various parts of the frame or even a whole new frame.
For crash replacement, contact the bike shop that originally sold the bike, like Airpark Bike Co.
Rocky Mountain doesn’t provide too many details on this online. They provide a general description as follows:
If your product is considered Out of Warranty, we offer a possible crash replacement program. A discount off the purchase price of a frame part can be offered at our discretion. This crash replacement program is only offered to the original owner of the bike that has broken his Rocky Mountain frame and needs a replacement. Our service agent will communicate pricing and availability on the bikes or frames.
How to get warranty service
You’ll need to contact the authorized Rocky Mountain dealer who sold the bike or frame, such as Airpark Bike Co.
If you bought the bike used off ebay, some other website, or locally, and you didn’t get a warranty transfer, unfortunately you won’t be able to get warranty coverage.
The warranty covers your Rocky Mountain frame from the original date of purchase of your new bicycle against defects in material and workmanship, according to the frame material and the type of use made of the bicycle.
Warranty Details
| Category | Term | Notes |
|---|---|---|
| Frame members | 5 Years | Front Triangle + rear triangle |
| Frame members | 3 Years | Maiden Front Triangle + rear triangle |
| Hardware | 1 Year | Pivots, Axles, etc… |
| Paint & decals | 1 Year | |
| Rocky Mountain branded Carbon rim | 2 Years | 2-year no-fault replacement warranty for free, after 2 years, it gets replaced for a fraction of the MSRP*. |
| Electronics | 3 Years | Drive, iWoc, Sensors, Charger |
| Drive wear items | 1 Year | Pulleys, Pinions, Transfer Chain, Bearings |
| Battery | 24 Months | When the battery level falls below 5% charge, the Powerplay Drive will progressively reduce power output to maximize range. Range varies depending on several factors, such as the assist level, ambient temperature, acceleration, wind resistance, poor maintenance, battery age, hilly and rough terrain, and rider weight. If stored for 3+ months, charge the battery every 3 months. Failure to do so may cause damage. *For more detailed battery warranty information, please reference the owner’s manual. |
| Components | As per original manufacturer warranty |
FRAME MATERIAL / TYPE OF USE
- Carbon Fiber: 5 years – Limited
- Aluminum – front & fully suspended: 5 years – Limited
OTHER WARRANTY COVERAGE AGAINST DEFECTS IN WORKMANSHIP AND MATERIALS
- Coating – paint and decals: 1 year
- Frame hardware, suspension, pivots, and bushings (Links are part of the frame): 1 year
- DH & Freeride frame hardware, pivots, and bushings: 6 months
Airpark Bike Co and Rocky Mountain
Airport Bike Co is an authorized Rocky Mountain dealer, but we aren’t Rocky Mountain. This is just intended as a helpful guide to help you understand the Rocky Mountain warranty. For the final say on things, always refer to Rocky Mountain’s website or contact their customer service.